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Domestic Journal

Domestic Journal

The effects of robotic barista cafe’s servicescape on customer satisfaction, pleasure, and behavior intention: Based on the S-O-R framework

2023.03.31 89

Jueun Hwang, Saebom Lee, Sung-Byung Yang, Sanghyeak Yoon. "The effects of robotic barista cafe's servicescape on customer satisfaction, pleasure, and behavior intention: Based on the S-O-R framework." Journal of Korea Service Management Society 24, no. 1 (2023): 127-157.

황주은, 이새봄, 양성병, 윤상혁. "로봇 바리스타 카페의 서비스스케이프가 고객만족, 즐거움 및 행동의도에 미치는 영향: S-O-R 프레임워크 기반으로." 서비스경영학회지 24, no. 1 (2023): 127-157.
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